Returns and Exchanges
If you wish to return or exchange a pair of shoes please do so within 14 days of receiving them. The shoes must be in an unworn, saleable condition and in original undamaged packaging. We will refund or replace them as you ask, and a return postage label will be included with all new orders.
If you feel there is a fault with shoes you have been wearing, please return them to us for examination. If they are faulty we will refund or replace them. Return postage will be payable by the customer and we recommend the use of a reliable postal service and obtain proof of postage. We will refund postage paid to return faulty shoes. This does not affect your statutory rights.
New Whiteway Works
Fosse Cross Industrial Estate